Trainee Passenger Service Officer

  • Full Time
  • Adelaide
  • Posted on 20 June, 2022

Website Ai Group Apprentice and Trainee Centre


Location: Cape Jervis, SA

Fantastic opportunity for a candidate to undertake a cert III and earn while they learn!

  • Commitment to Customer and Crew safety in the Marine Environment.
  • Stock and stores control including ordering and wastage.
  • Customer service, till operation and reconciliation processes.

Ai Group are excited to offer a Cert III in Hospitality Traineeship. Please note this position is Monday to Friday 9am-5pm, departing/docking Cape Jervis & Penneshaw.  However, after your 60 day probationary period will become a 7 on 7 off roster.

Applicants must reside or intend to reside within reasonable travel distances to and from job site to be considered.

Our host is an award-winning tourism and transport company that employs over 1100 people throughout Australia and operates across South Australia, Queensland, Northern Territory, Western Australia and New South Wales.  They are currently recruiting for a motivated, enthusiastic and reliable person to be part of the Marine team operating ferry services to and from Kangaroo Island, South Australia.

This is a great opportunity to start your career in the Marine Industry and to receive both formal and on the job training while working towards a Certificate III Hospitality (Food & Beverage) over the duration of the 24-month Traineeship.

Desirable Requirements: Minimum Year 11 schooling.

Mandatory Requirements: 

  • Must be an Australian Citizen or have a right to work in Australia.
  • Mandatory Drug & Alcohol pre-employment testing.

Ai Group Apprentice and Trainee Centre is a Group Training Organisation who employs apprentices and trainees then places them with Host Organisations.  We provide support for all apprentices and trainees by way of our mentoring program which fits in with a regular cycle of visiting in the workplace and training provider.  We are there to assist and guide you through not only the apprenticeship/traineeship but where necessary provide support and assistance to allow you to successfully complete your work and training commitments and gain your qualification.

A Certificate III Hospitality (Food & Beverage) Traineeship will involve: 

  • Commitment to Customer and Crew safety in the Marine Environment.
  • Stock and stores control including ordering and wastage.
  • Customer service, till operation and reconciliation processes.
  • Reporting and communicating with team members including hand over procedures.
  • Vessel cleanliness and presentation.
  • Customer service via on board cafes including assistance with complaint resolution, customer comfort and assistance.
  • Cleaning operations.
  • Assist with Mooring operations including handling of ropes, deck loading and passenger loading operations.
  • Delivering customer service excellence.
  • Achievement of the company’s CARE values.

Employees of Ai Group ATC are expected at all times to uphold the values of integrity, honesty and excellence and must exhibit a strong work ethic.  All employees are expected to be effective at time management, enjoy working within a team environment and possess a sincere interest for their chosen trade.

About You 

  • Team player.
  • Reliable.
  • Enthusiastic to learn new skills.
  • Willing to follow directions.
  • Customer service focused.
  • Ability to work with and accept change.
  • Strong interpersonal and communication skills.
  • Problem solving skills.
  • Initiative & self-motivated.
  • Achievement and results driven.
  • A commitment to successfully completing the Certificate III Hospitality (Food & Beverage).

Please include a short covering letter about yourself, with your resume.


To Apply Visit:

To apply for this job please visit

Tip: Always apply to a job if you meet even one point on the criteria, you can't be considered if you don't apply!

When applying for this job please state that you saw it on

Follow us on Facebook for more jobs!

This message is only visible to admins.
Problem displaying Facebook posts. Backup cache in use.
Click to show error
Error: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons. Type: OAuthException
Share or Like This Via:

More Great Jobs

Even More Jobs

Back to Job Listings